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We had our water heater flood in the middle of the night and quickly tried to clean up the mess. The next morning a plumber came out to take the broken heater. The plumber recommended a gentlemen to us and about 3 minutes later he was on our door step. I felt very uncomfortable about the process with the plumber and immediately set out looking for a different company. I read some of A.S.A.P. reviews and gave them a call. I can’t even describe how at ease Josh and his crew made me feel! He did such a wonderful job communicating with us and going above and beyond by checking on things throughout the process. He was even very helpful with the insurance interactions. The room that was damaged turned out beautiful! They made sure the work was done right and done well. The carpet they replaced in the damaged room makes me want to redo the whole house :). Everytime someone has mentioned water damage in there home I have recommended Josh. Thank so much A.S.A.P!!!!! (P.S. Sorry it’s taken me this long! This review was long overdue. Side note: The Sauhrita police department has enjoyed the smell of cinnamon! And they are very grateful! Thank you Josh!)
Wozzers! We came home from a 2 week vacation and 90% of my house located in North Scottsdale was flooded. I immediately contacted my home warranty company, who dispatched a plumbing company. Approximately, 5 minutes after the plumber arrived, he asked if could use the restroom. I was extremely shocked of the conversation I overheard, since the door was ajar. I learned immediately that homeowners can’t necessarily trust plumbers to refer honest and reputable water damage professionals because the plumber is more focused on how much money they can make by placing a simple phone call. This plumber spent almost 15 minutes in my restroom contacting numerous restoration companies to see who would offer the most amount of money “referral fee”. I was extremely curious if this was normal business practices for restoration companies, so I turned to the net immediately to gather more information while my husband started taking photos of the extent of damages with his cellphone. I called several water restoration companies and was amazed to find out that paying plumbers, roofers, hvac companies, etc. an average of $1000 to $2000 per valid lead is the norm. When I contacted ASAP Restoration LLC, I immediately asked how much the referral fee would be on a loss of more than 8,500 square feet. Joshua Rudin, owner of ASAP Restoration LLC answer was simple, “We don’t pay referral fees, nor do we believe in referral fees”. We learned that they refuse to do business with anyone who is only giving away leads to make money. They focus on building long-term relationships with contractors who are willing to refer because they trust ASAP Restoration LLC quality of work (with no monies exchanging hands).
I thought ASAP Restoration was great from start to finish and helping me with my claim. The work was amazing.
We returned home from vacation and our water heater leaked which caused some substantial water damage. The insurance adjuster came out and gave us a couple of references for restoration companies. After both referred restoration companies came out and walked the areas that had been damaged I felt I needed another non-biased opinion. My wife found ASAP online and said they had very good reviews. I called Josh with ASAP to see if he would come out and give me a quote. Josh arrived the same day I called him and began taking moisture readings, taping off the damaged areas, taking pictures and measurements (the other companies only took measurements) . It was clear that the companies the insurance company referred were going to work off the insurance companies prepared scope. On the other hand, the information Josh was gathering was to put together a scope that fixed the damage. As with most water damage situations, the real concern is the damage you can’t see behind and within the walls. With two young kids I didn’t want to take any chances with the potential risk of mold. Josh walked me through what he looks for, showed me the moisture readings (which was 100% in many areas) and helped me understand the water mitigation process. After Josh was finished with his inspection, I knew he was the right restoration company for me and my family. Josh’s interest is making sure you as the customer is taken care and the job is done right. Josh and his crew did a great job and finished as quickly as the insurance process allowed. If I ever have any restoration needs, Josh will be my first and only call.
After a catastrophic water leak in my condominium, I used my Condo association’s preferred vendor to do the teardown. I was not impressed with the job. I went to my trusted Angie’s List to find an alternative to the build back. Score! I called the owner of ASAP Restoration due to the many positive reviews. From the very beginning I knew that I had found the right company. The owner described the whole process to me and had the whole project set up and completed less than a week of my call. My significant build back was completed in one day. The employees that came to my condo were on time, professional and highly skilled. My kitchen looks exactly the same as before the damage. I can never tell it happened in the first place and am so satisfied to have my home back the way it was. The bonus is that the refrigerator that leaked actually fits better in the cabinetry than before the water leak. I would recommend this company to anyone without exception. I can only say positive things about every interaction I had with this company.
I had a wonderful experience with ASAP Restoration. Josh, was incredibly prompt, responsive, and knowledgeable! I experienced water damage and worked with ASAP for the rebuilding of what was damaged (drywall, painting, flooring). He employs a great staff that does great work to please the customer. I would definitely recommend ASAP Restoration!
We had water leakage and damage with the walls of our rented condo in Scottsdale. ASAP restorations were on the site within an hour of being notified. They set out to work immediately to mitigate further damage. The walls were opened, source of the leak located and remedied within hours. Josh took the initiative to investigate further if there was further damage . Identified all the damage areas and restored the condo in its pristine condition. ASAP took all the necessary steps to coordinate with the insurance company, the tenant and the property manager to ensure to ensure there was no delay in the restoration, protected my best interests at the same time minimized discomfort and trauma to the tenant. The work was completed in record time at a fair cost. You may depend on Josh whenever a ca;amity strikes. I would hire his services again in a heart beat.
ASAP Restoration sets the bar in customer service and quality workmanship. We have worked with them twice, once on undisclosed mold and related reconstruction in our new home in 2011 and again in 2015 to investigate an unrelated potential issue. For both engagements, Josh went above and beyond during the quoting process to get us information we needed, reaching out to other service providers to get us holistic inputs and set our expectations. In the 2011 emergency, Josh instructed his team to begin work immediately once we agreed on the scope, working until well after midnight, maintaining the high level of customer service and outreach throughout. A few years later when we were searching for the corresponding photo evidence, Josh personally spent hours digging through his files to find what we needed. While we did not end up needing work done in 2015, Josh was nonetheless prompt, responsive (same day in-person quote) and thorough in his evaluation, calling us the same evening with additional information for us to consider. Josh and the ASAP team are the first contractor we would call for any future issue in their area of expertise.
I had a wonderful experience with ASAP Restoration. The owner, Josh, was incredibly prompt, responsive, and knowledgeable, and he was my contact person throughout the entire process from mitigation through reconstruction. He made my emergency a priority and had a mitigation team at my home within three hours of my initial call. They stayed until 2:30 in the morning to do a quality job getting everything set for the drying phase. Josh then spoke with me regularly to help me understand the insurance process, troubleshoot the problems that arose with my air conditioner, and explain my options along the way. He had a great team of professionals get my house put back together quickly – I cannot say enough great things about my experience with this company! Each person I met from ASAP was friendly, knowledgeable, patient (I ask a lot of questions…), hard working, skilled, and trustworthy. You can’t tell that I had water damage in my walls or ceiling – they did such a great job with reconstruction. This company is truly top-notch!
Josh and his crew at ASAP are awesome! I live out of state and was worried about having someone trustworthy deal with a massive sewage backup from a main line in a condo rental unit I own. Josh was out on the scene within an hour of my call and kept me personally informed & updated every step of the way. He was incredibly patient in dealing with issues with the condo association & the master insurance policy which were responsible for the repairs. He went out of his way to make sure everything was repaired above and beyond what was required. It was clear that our satisfaction was of the utmost priority to him and I truly appreciate that!!
Josh of ASAP Restoration answered my early morning emergent call regarding a failed sump pump that had caused flooding in my basement. ASAP Restoration was responsive and Josh really knows his business. He took the time to explain the entire process to me to ensure that the area was cleaned, sanitized and dry to ensure my family’s health and well-being. Thank you, ASAP Restoration, for your responsiveness and professionalism. I will definitely recommend ASAP Restoration to anyone in need of these services.
I contracted with ASAP to remediate mold and water damage in my kitchen from a water filter, and to restore the area involved. When I contacted the company, Josh Rudin, the owner, came out immediately to assess the damage and discuss how to proceed. During the whole process, from the demolition and decontamination through the rebuilding of the kitchen, Josh stayed in constant contact with me. I felt confident that the job was being done with a high level of professionalism. All of the people who performed work at my home, including building cabinets, fabricating granite countertops, and restoring the plumbing, were excellent. Josh personally oversaw every step and communicated frequently with me to make sure that any of my concerns or wishes were addressed. I would not hesitate to use his company again or recommend him to others.
After water leak within wall in home in Scottsdale , Az., ASAP Restoration responded promptly the same day as called, and began the DRYOUT phase of the project, while the plumbing contractor was working. The total job, including the REMEDIATION/RECONSTRUCTION phase was performed in a timely fashion, according to schedule. The insurance adjusters price was accepted by ASAP, and the workmanship was of high quality( per my property manager). Would use this company again.
When we walked into our rental property after our last renter left and saw that the base boards were coming away from the walls and the paint was peeling or bubbling in 4 areas of our home, our hearts dropped. Upon a closer examination, we were seeing a dark substance under the paint and were sure that we had mold. We knew we would have to call in a remediation company to come in. And we didn’t know what to expect or how long things would take. Timing was extremely important to us as we were planning on moving back into the property on a temporary basis and had a strict timeline to adhere to. My husband had located ASAP Restoration through Angie’s List. We contact them to come out to review the situation and determine what steps would have to be taken. Josh Rudin had come out to assess the situation. Throughout the entire process, from assessment to completion, Josh and the ASAP team were absolutely amazing. They truly lived up to their name and stand by their work. Josh was very good at explaining things in layman’s terms, was extremely responsive and constantly followed up with us to make sure we understood what was going on and to see if we had any questions. Josh was able to meet our timelines so that we could move into the house. He took pictures of everything throughout the process so that we could see what had occurred. ASAP Restoration lives up to their name. They are quick, but they also ensure that no corners are cut. Josh is a very honest and trustworthy businessman who knows this business inside and out – from the actual damage to the insurance and claims side of this business. And if there is anything that did not get completed as anticipated, he and his team will ensure that anything as deemed under the original contract is taken care of.
Josh and his guys over at ASAP are so unbelievably great to work with, from the quick response time and his guys showing up at the time they actually say they will (a rarity nowadays), to his follow-up and help with insurance companies. It’s never fun to have to rip apart your house due to a flood, but Josh makes the mitigation and re-build process extremely easy. 100% recommend
Very dependable, licensed, and thorough. This company is excellent at what they do and always available.
Josh was great. He was very flexible on time, and his knowledge blew me away. Was very satisfied.
Josh was onsite within a couple hours of me calling him. We had a hot water pipe that leaked while we were out of town, so he immediately called in an environmental engineer to test for mold, etc. and to follow the proper protocol for remediation. After the testing was complete, his crew came onsite and removed all the cabinetry, carpet, drywall, insulation, etc in the affected area. They were neat & professional and were careful with several items like marble counter tops for re-use. Josh made sure the project was done quickly – but more importantly, done right. Hopefully, I am never in this situation again, but if I am, my first call will be to Josh.
I called ASAP at about 9 PM expecting to leave a message or talk to an answering service. The owner Josh picked up the phone and was at my house within an hour of my call. He assessed the situation and after I agreed to what needed to be done he jumped into action. He left a few fans and a dehumidifier for a few days to dry things up and he called each day to be sure things were going well. A few days later he collected the gear and gave my former flood area a clean bill of health! Josh was very conscientious about everything he did. When he removed the bottom part of the drywall he measured as to leave straight cuts, simplifying the future repair. He also cleaned up every single piece of debris and vacuumed the area when he was finished. Nobody wants a flood but when it happens you want ASAP to clean up afterwards!
We experienced major water damage to our entire house due to a reverse osmosis system failure. I phoned ASAP and Josh was there before the close of business that day. He immediately started the water mitigation process which was a huge endeavor. His crew was in that night and worked thruout the night to pack the entire house out, demo the water damaged areas, which was extensive, and place the necessary equipment to contain and remove the remaining water. He and lead contractor Tom Hewett were equally diligent in their rebuilding of virtually the entire house. Josh, Tom and the various crew that Josh contracts with did an exceptional job in all aspects of this process. ASAP Restoration comes with high marks!
Had a mold issue in our laundry room, called ASAP Restoration and was immediately instructed step by step what to do. Josh and his crew arrived early next morning for testing and remediation. Josh was very professional and highly informative throughout the entire process. We would recommend him to anyone in need of his services. He goes above and beyond to satisfy the customer with any questions or concerns.
They were on time, and did an amazing job.
What started out as a simple restoration turned into a downstairs remodel project, all handled by ASAP. I had a small leak from my upstairs master bathroom that penetrated through the ceiling down below into my dining room. I’ve never had anything like this happen in my house in the 12 years that I’ve owned it, so I pretty much just called the closest restoration company to my house that I could find without doing any research. Let me just say that I got lucky with my choice. The owner of the company, Joshua Rudin, answered the phone and said he’d come right out and take a look, which he did. Josh is very knowledgeable and easy to work with. He’s an east coast guy (like me), so he gets right to the point and doesn’t mince words, which I like. He explained the process and what needed to be done and made it all easy to understand for an amateur like me. I gave him the authorization to get started on the work to try to mitigate any damage. He had a couple of guys come out that morning and they set up containment barriers and fans and humidifiers. After getting my insurance company involved (because the mitigation and repair cost far exceeded my deductible), there were a few hiccups (mostly disagreements over the amount of water saturation in the wood and therefore, the amount of time to leave the fans and dehumidifiers running), but in the end, everything turned out fine. While the walls and ceiling were ripped out, and knowing the house was already going to be a mess for the rebuild, I decided to do what I’ve been wanting to do for a while and replace all my downstairs tile (foyer, kitchen, dining room, laundry room, and fireplace), redo the kitchen (paint the cabinets and replace the sink and faucet), and redo the powder room (new toilet, vanity, light, and mirror and paint the walls). Josh said that his company would be able to handle this job as well. This is where things got a little bit out of sorts – part of it was my doing, part of it was ASAP’s doing, and part of it was due to circumstances outside of both of our control. To make a long story short, I generally judge a job by the final product and for the most part, the final product for this job turned out very good. There were quite a few headaches along the way and it was a stressful process for me (mostly because I’ve never gone through this), but one thing I will say is that through the entire job, Josh was always available and very responsive. It did appear as if he may have been stretched a little bit thin as he had other very large jobs going on at the same time that kept him running around all over the valley. The positives: Josh for the reasons explained above. In addition to that, Josh did quite a few extra little things on the job and didn’t budge from his originally quoted price. Josh only wanted to make sure I was happy and tried his best to do everything to make that happen. The tile looks great, the powder room looks great, and the rebuild of the damaged areas looks great. The kitchen looks much better than before. The negatives: The job took about 4 days longer than originally planned. The tile guy got caught up on another job and started my job a day late – this caused delays across the board. There were a lot of moving parts and at times, it didn’t seem as if they were all going in unison. I’m a little anal retentive, and some of the details in the kitchen are not perfect – we installed handles on all of the doors and drawers and quite a few of them aren’t level; some of the doors were re-hung improperly; the paint on some areas of the cabinets is dull, while on other areas it’s shiny; and you can see brushstrokes in quite a few areas. There was paint splatter all over the counters and the kitchen was left pretty dusty and dirty. UPDATE: Josh heard my concerns about the paint job on the cabinets and went above and beyond to remedy the problem. Now the cabinets, along with the rest of the work that was done, look fantastic. Well done Josh! 5 stars for you and ASAP.
ASAP Restoration provides outstanding customer service. I contacted them regarding a water leak and they were able to come over the same day and work on the damage.
Absolutely fantastic service! I have never seen a company work so hard to complete a job before in my life. I had a mold issue from a leaking pipe in one of my walls. Josh came out and did the inspection to identify the problem. Once the lab results were back, which was ahead of schedule, he had a crew out to my house immediately. This is not unheard of by any means, but the fact that this was a Friday at 830 pm is. His crew was at my house until 2 am taking care of business. Josh was also back and forth from another job checking on the quality of work. He left his air purifying machines working for a few days and finally had another air inspection done. The inspection passed with flying colors and the crew came back with Josh to pick up their equipment. They were all very professional and courteous. I would recommend Josh and his company for any job that they say they have expertise in. Very knowledgeable people with a common desire to satisfy the customer.
Josh was always on time and more than happy to answer any questions I had along the way. I would gladly recommend this business to anybody that needs fast and professional service.
Best choice for bathroom mold situation. Fast, professional, and high quality work.
We are out of state owners of a rental property in Scottsdale. We appreciated Josh’s rapid return of our call and resolution of the concern of our renter. We will absolutely call on ASAP Restoration again should the need arise.
This company is very prompt and professional. I had an immediate response to a late night call for a flood and someone was at my home within 15 min!
Joshua was very responsive to all emails and calls regarding our situation, referring other vendors when necessary. The equipment used was in very good condition and all worked well. I will recommend ASAP to others.
If not for the honesty of Josh I would have spent about $15,000 for a mold remediation of my home that was not needed. His company collected double the air samples of the first company & all came back negative! I can not say enough to recommend Josh & his ASAP Restoration company!
The whole ASAP team does amazing work. Josh made everything easy and is a delight to work with. If you have damage then you want the ASAP team helping you out, they will take care of everything quickly, but in a thorough manner!
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